Belen M Cvx

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Problema de reserva Barcelona lyon. Belén MARTÍNEZ

He reservado un vuelo Barcelona Lyon para el martes 17 de octubre soy una cliente muy fiel pienso que me equivocado de e mail bêlennartinez en lugar de mi bueno e mail Me pago esta en espera y nadie me contesta solo tengo a ROBOT que me piden datos que no tengo Mi e mail es belenmartinez@***.fr Teléfono 00336******** o 67701**** Voy a coger otro de nuevo ya que mi primer pago ya siempre esta en espera en mi cuenta Nickel hace 3 días que estoy intentando de hablar con alguien Gracias
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Preferred solution: Full refund

Raequan Lsy
map-marker Salamanca, Castilla Y Leon

Baggage issue

I'm complaining about my Baggage, I flew from Barcelona to Brussels, it was a direct flight, I don't understand how my Baggage can be lost, since on 14Nov23 ,kindly try to send it as soon as possible please. I'm in Transit I'm flying on Friday to Africa, Thanks
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Cesar H Icd

Cannot add my luggage to my reservation

Cannot get a hold of a representative. Phone call continues to get disconnected.

I've been trying to putchase luggage to save on the cost, but several of my credit cards had been refused by their system. Tried many many times without luck

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Pros:
  • Difficult to get a live agent

Preferred solution: Price reduction

Maria P Oot

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Verified Reviewer

Refound

Hello! We have a flight to Tel Aviv VY7844, booking code LF7R7M for 2 passengers, Maria Paymer, Evelyn Marin Landau. Our flight has been canceled yesterday and we couldnt proceed the refund on your website since its always making error or didnt work. Cause of that, we needed to book another flight with Israeli company El Al since european companies dont flight to Israel now due to the war situation. We would like to receive the refund for our tickets since the cancelation didnt happen because of us. Please provide us an ASAP REFUND!
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Loss:
$1500

Preferred solution: Full refund

Lyna S Iwn

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Verified Reviewer

Check flights

Hello i need to check if the flight from Beirut to Barcelona on 28 of October is still available or its canceled
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Preferred solution: To know if the flight from Beirut to Barcelona is canceled on 28 of October

Josef S Cdx

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Pissed off

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First they announced a flight delay and then they cancelled the flight altogether without providing a replacement flight. Worst airline ever!
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Preferred solution: Apology

User's recommendation: Never again!

Sylvia C Cnl

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Verified Reviewer

Need to cancel a flight

I need to cancel a flight (reservation WDKIGV), the option is not given on line under "manage your booking". I purchase XCover but Idon't get anywhere with them until I cancel the flight. Can someone, anyone, Help? Customer service is impossible to reach on the phone, hope someone can help. Very difficult to manage
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Loss:
$170
Cons:
  • No service
  • Bought insurance impossible to clai
  • Terrible company

Preferred solution: Full refund

User's recommendation: Customer service does not exist. Do NOT use this company. Impossible to cancel, impossible to claim with insurance. Total SCAM. Lost all money

Resolved
Antonia X

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Verified Reviewer

Resolved: Overlap flights booked

Good morning dear all

I am hereby to request support from your side due to an agenda overlap.

A family is flying tomorrow to Madrid and have a ticket bought from Madrid to Pamploma at the same time.

However, we could not change the ticket so when they arrived as they would have missed the flight, they bought a trem ticket to arrive at pamplona.

So ,we would like to confirm that they will use the return ticket.

Kindly help as with vueling to allow them to use the same ticket for return, as they will not fly on the 22nd due to the overlap flights.

Please assist us, we have paid 1700usd FOR 4 PAX as per tickets attached. we know is not refundable, but please let them fly back.

I am just speechless and have no words to beg your support.

Without any further ado I wait to hear from you.

with best regards

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Preferred solution: Confirmation than can use the return ticket without flying on departure due to overlap flights

Farahnaz M Ufm

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Refund

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I traveled on 16th Aug 2023 to Tenerife with my family. I booked my seat on the 3rd row as I am a disable person. I also paid for 4 seats on the 3rd row. Unfortunately, I noticed that our seat has been given to others and they placed us on the row 32. I end up being really sick and had avery uncomfortable flight with your airline. I would like my money to be refunded. My flight no: SM7U5H Case no: 0773**** I have been contacting the airline since i was back but no respond. Thank you
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Loss:
$200

Preferred solution: Full refund

User's recommendation: Don't use this airline. You can not get hold of anyone if you have an issue.

Audrey S Yvy
map-marker Valencia, Valencia

No one picks up the phone

I am trying to contact a live person but anytime I try to make a call it just gives me random unhelpful info and then hangs up. I had a flight delayed and was forced to purchase a train ticket to my destination because of the delay and would like a refund and compensation.
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RAMON V Sui

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Customer service is rubbish

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Trying to get my booking code because I miss place and can't not find it anywhere and ended tolk to a machine is desperate . .R.vazquez Cachamuinas@***.co.uk
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Pros:
  • Smoking promised
Cons:
  • Not easy to resolve issues

Preferred solution: Deliver product or service ordered

User's recommendation: Forget to get in touch with veiling customer service is iusulees

Tracy P Xlo

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Misplaced luggage

Vueling Airline - Misplaced luggage
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Vueling Airline - Misplaced luggage - Image 3
Suitcase went to San Sebastián airport and not with us to Vienna. We know it is in SS because the case has an air tag inside. We have tried contact Vueling and the airports for the last three days and nobody wants to help us. No phone number is answered, what do we do?
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Cons:
  • No valid email and nobody answers phone numbers provided

Preferred solution: Deliver product or service ordered

Julie B Eev

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Refused boarding of flight

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Vueling Airline - Refused boarding of flight
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Vueling Airline - Refused boarding of flight - Image 3

Hi.

My husband had booked us a 4 day trip to Rome as part of my 50th Birthday present.

This was booked through LoveHolidays on their app in July.

It was paid by Debit card in monthly installments right up to November 2022.

The trip was booked for 12-15 December 2022,with the original flight taking off at 09.25 from Gatwick with Vueling Airlines.

However a few weeks before we were made aware of strikes by Vueling staff and our flight would be diverted to Barcelona where we would have to wait for 5 hrs for a connecting flight.

So we changed it to a later flight of 15.10 which would take us straight to Rome.

On the day of the 12th,we arrived at Gatwick at 12.40pm for our 15.10pm flight.

We already had our boarding passes downloaded but could not access our baggage tags,so we were told to queue at the Vueling desk where we would have them printed for us.

So we started to wait in the queue at the desk.

There was one male member of staff on the desk and he was trying to deal with some very upset and angry passengers.

It became clear to us there were problems with previous flights as we were informed by others in the queue that they'd been queueing for hours,some all night.

All we needed was our luggage tags!

It was complete chaos,we were there for 3hrs and the queue hardly moved.

We were then told that we had to move to another queue around the other side to be dealt with there.

Everybody rushed around the other side and we ended up being pushed right to the back of the queue again.

We tried to explain to a manager on the scene what had happened but he wouldn't listen.

He looked totally flustered and couldn't handle the situation, he kept disappearing and coming back,he was a tall slim balding guy in a suit with a lanyard around his neck.

It was now past 14.30 pm and the staff then announced that boarding for the flight was now closed and no one else was being allowed to get on to plane.

We couldn't believe what was happening.

I was very upset and crying,but no one seemed to care.

My husband was demanding to know why we were denied boarding,along with many other passengers too.

We were told to go back around the other side,(desk C,where we'd originally been queueing on arrival) and a member of staff would help us.

The tall manager told a female staff member to get some compensation forms.

She came back about 15 minutes later,with these forms.

Everyone was getting quite angry and she was getting quite short and snappy at them.

She was speaking to my husband about checking for other flights,which she did,but then explained the next flight was in 6 days!!.

We only had a 4 day break booked!

We were then handed an A4 sheet which was from vueling and said about getting compensation.

That was it.

We were told to go to the vueling website/app to start the process of refunds etc.

We were given nothing else.

I even asked the person at the desk if we needed anything else and was told 'NO'.

So we left,bitterly disappointed.

We have contacted Vueling about a refund and compensation but all we get are replies about how we should've been given a confirmation letter with our booking reference on it to prove we were denied boarding of our flight.

We wasn't.

It is a complete shambles,and Vueling need to be held accountable accordingly.

We cannot get a full refund from LoveHolidays until Vueling actually confirm we did not board ANY of our flights.

I am attaching proof of our booking,and the letter given to us at Gatwick by Vueling staff,and the correspondence with them since.

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Loss:
$500
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Avoid at all costs

Julia K Oko

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LHZK3G

Hi i want to add bag to my fly, october 30 2023, i try to do online its not working. can you help me?
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Helen F Sjd

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Verified Reviewer

Awful airline

Charged more for a bag than ticket cost, late departure, hot and stuffy on plane, charge for everything. Loud stewardess.
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Preferred solution: Want to warn other consumers

User's recommendation: Use a different airline

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