Contact Vueling Airline Customer Service
Vueling Airline Phone Numbers and Emails
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+3 493 151 8158Spain
Customer Service:
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+44 203 514 3971United Kingdom
Vueling Airline Emails:
Vueling Airline Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Vueling Airline Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Vueling Airline is 442035143971. 81% of consumers used this number to address their issues and concerns. Meanwhile, 35% of users reported contacting a real person successfully by dialing the phone number 34931518158.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday.
Be prepared for the call as Vueling Airline may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Vueling Airline Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Vueling Airline is 442035143971. 81% of consumers used this number to address their issues and concerns. Meanwhile, 35% of users reported contacting a real person successfully by dialing the phone number 34931518158.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday.
Be prepared for the call as Vueling Airline may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Vueling Airline mainly because of request for information, return/ replace and activation/ cancellation.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Vueling Airline is mobile.support@vueling.com. 58% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
How to Contact Vueling Airline Customer Service?
Contact Information
Vueling Airline Website:
Vueling Airline Help Center:
Corporate Office Address:
Vueling Airline Customer Service Reviews
Booked flights with booking.com flight got cancelled when at airport put up in hotel and went out next day 13hrs later ,tryed to claim compensation on Vueling web site and booking code not matching but its the one on paper work/email and flight tickets ,booking.com says not there problem and cant talk to anyone on phone for Vueling as go around in circles and no one answers
Today, for the first time, I flew with your airline on flight [insert flight number] from Mallorca to Málaga, and I must express my complete dissatisfaction with the service provided by your cabin crew.
To begin with, I noticed that all six flight attendants were female not a single male among them. While this observation alone is not the reason for my message, it does raise questions about balance and representation.
My main concern is the extremely poor attitude and lack of professionalism displayed by the crew.
During the flight, only one other passenger and I ordered food and beverages. I requested a coffee, a sandwich, and an orange juice all served correctly. However, once I had finished, no one came to collect the tray. When I politely informed one of the attendants, she replied, Im very busy.
Yet, no one returned. I waited over 45 minutes with dirty trays and rubbish on my table.
I even pressed the call button, but was completely ignored. Only about ten minutes before landing did someone come around with a trash bag, at which point she apologized far too late.
It is unacceptable that after paying for onboard service which is not inexpensive passengers are left unattended while the crew spends time chatting in the back of the aircraft. This behavior reflects poor management, lack of discipline, and disrespect toward paying customers.
I believe feedback like this is necessary so that your staff do not assume that silence equals satisfaction.
They are far from delivering the level of service a professional airline should maintain.
Regrettably, after this experience, I will not be flying with your company again, nor can I recommend it to others. I hope this message is taken as constructive criticism and that serious attention is given to crew training and customer service standards.
Today, for the first time, I flew with your airline on flight 3149 from Mallorca to Málaga, and I must express my complete dissatisfaction with the service provided by your cabin crew.
To begin with, I noticed that all six flight attendants were female not a single male among them. While this observation alone is not the reason for my message, it does raise questions about balance and representation.
My main concern is the extremely poor attitude and lack of professionalism displayed by the crew.
During the flight, only one other passenger and I ordered food and beverages. I requested a coffee, a sandwich, and an orange juice all served correctly. However, once I had finished, no one came to collect the tray. When I politely informed one of the attendants, she replied, Im very busy.
Yet, no one returned. I waited over 45 minutes with dirty trays and rubbish on my table.
I even pressed the call button, but was completely ignored. Only about ten minutes before landing did someone come around with a trash bag, at which point she apologized far too late.
It is unacceptable that after paying for onboard service which is not inexpensive passengers are left unattended while the crew spends time chatting in the back of the aircraft. This behavior reflects poor management, lack of discipline, and disrespect toward paying customers.
I believe feedback like this is necessary so that your staff do not assume that silence equals satisfaction.
They are far from delivering the level of service a professional airline should maintain.
Regrettably, after this experience, I will not be flying with your company again, nor can I recommend it to others. I hope this message is taken as constructive criticism and that serious attention is given to crew training and customer service standards.
Unfortunately, The airline hasn't reached out to me even though they have read my email which is very disappointing. Finding a way to communicate with them is also very hard.
No email address was found for them . Which is the way i would prefer to .
How Good is Vueling Airline's Customer Service?
I wanted to talk to an Agent and never got transferred. My experience was nasty.
Customer service phone not available
I forget my bag on the plane , till now I didn’t get any answer.
And on my fly back today I had to pay 60€ for my bag which was included already in my ticket .
Have get true to speak to someone
Very bad no answer with anyone never again with this flight
Am not sure
Summary of Vueling Airline Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Vueling Airline?
Request for Information Question:
- “Can you please help me to get my boarding pass through my gmail”
- “Confirmation not sent”
- “Booking mistake! Please help”
Return/ Replace Question:
- “Incorrect baggage information”
- “Name change on ticket”
- “Possible change of flight”
Activation/ Cancellation Question:
- “Cancellation”
- “To cancel departure flight but to keep return flight”
- “Cancelled flight”
Refund Question:
- “Query of refund”
- “Refund”
- “The refund”
Product/ Service Question:
- “I need to connect my flights in order to travel today”
- “Passport expired”
- “Damaged bagged”
Shipping and Delivery Question:
- “I want to increase the size of my booked checked luggage”
- “Can’t check in online and my first flight to Gatwick is delayed which means I may miss my flight. I’m then getting the Vueling 15:25 from Gatwick to Florence”
- “Lost item”
Payments and Charges Question:
- “Booking payment”
- “Payment will not go through”
- “Double charging”
Account Question:
- “Sending flowers to a cabin crew member at Barcelona El Pratt”
- “Disabled assistance needed”
- “Problem estabishing a group acct”
Staff Question:
- “Adding services”
- “Locate my missing bag at Barcelona airport .It has a air tag I know it’s exact location yet your staff cannot. Has you baggage handlers stolen my bag and removed AirTag.Very suspicious”
- “Staff tracel”
Cards Question:
- “ID card travelling”
- “Can't get boarding card and paid twice”
- “Want to add missed avios to my card but not accepted”
Website/ Application Question:
- “Flight VY1824 Redirect to Bremen”
- “Booked a C flight C through Veuling website”
- “Add extra carry on. Website does not let you upgrade only one passenger's luggage”
Employment Question:
- “QW4VME Booking confirmation - the information isn't clear it's only show my ticket when I booked two passengers”
Other Question:
- “Equipaje”
- “Add a luggage”
- “Lost luggage”
Compare Vueling Airline Customer Service To
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