Vueling Airline

Today, for the first time, I flew with your airline on flight 3149 from Mallorca to Málaga, and I must express my complete dissatisfaction with the service provided by your cabin crew.
To begin with, I noticed that all six flight attendants were female not a single male among them. While this observation alone is not the reason for my message, it does raise questions about balance and representation.
My main concern is the extremely poor attitude and lack of professionalism displayed by the crew.

During the flight, only one other passenger and I ordered food and beverages. I requested a coffee, a sandwich, and an orange juice all served correctly. However, once I had finished, no one came to collect the tray. When I politely informed one of the attendants, she replied, Im very busy.

Yet, no one returned. I waited over 45 minutes with dirty trays and rubbish on my table.
I even pressed the call button, but was completely ignored. Only about ten minutes before landing did someone come around with a trash bag, at which point she apologized far too late.
It is unacceptable that after paying for onboard service which is not inexpensive passengers are left unattended while the crew spends time chatting in the back of the aircraft. This behavior reflects poor management, lack of discipline, and disrespect toward paying customers.
I believe feedback like this is necessary so that your staff do not assume that silence equals satisfaction.

They are far from delivering the level of service a professional airline should maintain.
Regrettably, after this experience, I will not be flying with your company again, nor can I recommend it to others. I hope this message is taken as constructive criticism and that serious attention is given to crew training and customer service standards.

Today, for the first time, I flew with your airline on flight [insert flight number] from Mallorca to Málaga, and I must express my complete dissatisfaction with the service provided by your cabin crew.

To begin with, I noticed that all six flight attendants were female not a single male among them. While this observation alone is not the reason for my message, it does raise questions about balance and representation.

My main concern is the extremely poor attitude and lack of professionalism displayed by the crew.

During the flight, only one other passenger and I ordered food and beverages. I requested a coffee, a sandwich, and an orange juice all served correctly. However, once I had finished, no one came to collect the tray. When I politely informed one of the attendants, she replied, Im very busy.

Yet, no one returned. I waited over 45 minutes with dirty trays and rubbish on my table.

I even pressed the call button, but was completely ignored. Only about ten minutes before landing did someone come around with a trash bag, at which point she apologized far too late.

It is unacceptable that after paying for onboard service which is not inexpensive passengers are left unattended while the crew spends time chatting in the back of the aircraft. This behavior reflects poor management, lack of discipline, and disrespect toward paying customers.

I believe feedback like this is necessary so that your staff do not assume that silence equals satisfaction.

They are far from delivering the level of service a professional airline should maintain.

Regrettably, after this experience, I will not be flying with your company again, nor can I recommend it to others. I hope this message is taken as constructive criticism and that serious attention is given to crew training and customer service standards.

Formal Complaint Flight Cancellation and Pending Refund (Booking Codes YFMZVI & MWW7NH)

Dear Vueling Customer Service,

I am writing to formally submit a complaint regarding my cancelled flights and the lack of refund and compensation. Please find below the details of my case.

Flight details: Scheduled flight on 03.07.2025 from Barcelona (BCN) to Lyon (LYS), departure at 07:10 and arrival at 08:40.

Passengers:

Vahagn Tovmasyan (+23kg checked baggage)

Gohar Selikyan (+23kg checked baggage, purchased via your website)

Ani Tovmasyan

Albert Tovmasyan

Booking codes:

YFMZVI (for Vahagn Tovmasyan and Gohar Selikyan) 143.98 EUR

MWW7NH (for Ani Tovmasyan and Albert Tovmasyan) 55.50 EUR

I had already completed check-in when, on 02.07.2025, only about 12 hours before departure, I received an email informing me that both of my bookings were cancelled.

You offered alternative options, including bus transport. I applied for this but never received any confirmation. As a result, I had no choice but to purchase tickets myself from FlixBus for four passengers, costing me 354 EUR. I submitted a request for compensation for this expense, but I have not received any reply from Vueling.

On 31.07.2025, I received an email from Vueling stating that a refund of 55.50 EUR (for the Ani and Albert Tovmasyan booking) was sent and would arrive in my bank account within 7 days. However, after contacting my bank (providing the SWIFT code earlier to Vueling), I was informed that no transaction has been made within the last two months. In other words, no refund has been received.

Despite this, I was informed that my case was closed. On 06.08.2025, I sent another message to clarify that I have not received any refund (neither for the cancelled flights 143.98 EUR + 55.50 EUR nor for the compensation regarding the additional FlixBus costs of 354 EUR). Unfortunately, I have not received any response since then.

This situation is unacceptable. According to EU Regulation 261/2004, I am entitled to:

A full refund of my cancelled flights: 143.98 EUR + 55.50 EUR.

Compensation for the extra transport costs: 354 EUR.

A clear explanation as to why the previously promised refund (55.50 EUR) was never processed.

I kindly request immediate action on this matter. Please process the pending refund and compensation without further delay and provide me with a written confirmation. If I do not receive a satisfactory response within 14 days, I will have no choice but to escalate this complaint to the relevant consumer protection authorities.

Attached: booking confirmations, cancellation email, proof of FlixBus purchase, and bank confirmation of no received transfer.

I look forward to your urgent response.

Dear Vueling Support Team,

I am writing again to demand the immediate cancellation and full refund of my booking (Reference: HWR7TH) within the 2-hour grace period, as clearly permitted by your policy.

Despite exhaustive attempts, none of your support channels have worked:

- The link you provided does not allow cancellation.

- The chatbot does not process the request; even the complaint function fails.

- The phone line disconnects after explaining my unresolved issue.

This is unacceptable and denies me the rights your own policy guarantees.

Please escalate this request to a live customer service representative immediately. Confirm the cancellation and refund via email without further delay.

If this is not resolved, I will proceed with a chargeback through my bank and file a formal complaint with consumer protection authorities.

Dear Vueling Customer Service,

My name is Ilja Geelen, and I am writing to kindly request a copy of my boarding pass for a flight I took with your airline.

On 4th February 2024, I flew with Vueling from Barcelona (Terminal 1) to Cairo (Terminal 2). Unfortunately, I recently lost my personal laptop, which contained all of my travel documentation, including the original boarding pass and confirmation email.

As I am currently in Egypt and need to provide official proof of my entry into the country via this flight, I would deeply appreciate it if you could assist me by sending a copy of my boarding pass or a travel certificate.

Please note that I am contacting you from my friend's email account, as I do not currently have access to my own. Kindly send any reply and the requested document to the following email address: shoukral@***.com

Here is all the information I remember:

Name: Ilja Geelen

Flight Date: 4 February 2024

Route: Barcelona T1 (BCN) to Cairo T2 (CAI)

Estimated Flight Number: Possibly VY1594 or similar

Thank you very much for your understanding and support in this matter. I look forward to your kind assistance.

Best regards,

Ilja Geelen

Dear Vueling,

Obviously, this is what I have done. The first reply I got was that I was denied a refund due to a bogus storm.

The second was that I should make new claims based on my rebooked flight, which we cancelled as it was several days later and we traveled with small kids. The third answer was that we had been off the flight, so no refund could be paid. This is obviously wrong as you cancelled our flight on 2 May and we were advised by your staff to cancel the rebooked ones on 4 May, which would then be refunded.

We had to pay an additional 1000 euros for new tickets with Lufthansa.

If you don't refund us by tomorrow, I will report you to the European Commission for breach of EU law on customer rights, as well as to Amex and ask them to charge you and ban you from their services.