Unclaimed
Vueling Airline
200K
CLAIMED LOSSES
620
TOTAL REVIEWS
42.1K
PAGE VIEWS
8
ISSUES RESOLVED
Vueling Airline Net Promoter Score (NPS)
-78
low
NPS
-100
100
- 9% Promoters
- 4% Passives
- 87% Detractors
Vueling Airline's estimated NPS of -78 considered to be low. 9% of users would likely recommend Vueling Airline to a friend or colleague.
Customer Satisfaction
Vueling Airline Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLost luggage
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Update by user Sep 05, 2022
10 days after loss, still unable to contact Vueling. I've sent Facebook message, Twitter message, mailed a letter (which likely has not yet arrived in Barcelona) all in addition to attempts noted earlier, with no reply. This airline has been impossible for me to...
Original review posted by user Aug 29, 2022
I am frustrated and desperate. I have tried every conceivable way to contact Vueling regarding lost luggage. I am still hoping to get in touch with someone, perhaps you can help. RE: Vueling flight VY1006 August 27, 2022 Booking code GIGLMA Luggage tag on my carry-on 0 030 VY 774040. Tag on lost bag will be either one more or one less than this, as they were printed at the same time. The lost bag also has a personal tag with my name, home address, e-mail address, and European phone number. Ive heard nothing from the airline. The story: Checked in 24 hours in advance, received digital boarding pass At airport, no Vueling staff at check-in station, used self-service baggage drop. Scanned Boarding pass, checked 1 bag, even though I had paid for two (another story). Used one luggage tag for checked bag, other for cabin bag. No small receipt stubs were provided. Arrived at Madrid airport, waited for my checked bag, it did not arrive. After all passengers had claimed luggage and left, nothing was left on belt and it shut down. Lost luggage kiosque was closed, and no staff were at check-in desk (I checked twice), so I was unable to make a claim for lost bag, so no PIR. All evening I attempted to contact Vueling by phone, using my European SIM card, my Canada SIM card (at a cost of $15 CAD) the hotel phone (at a cost of 10 Euro) and even Skype. In every case, I got a busy signal, a Spanish message offering another phone number, or a choice to switch to English. But all that led to was an automated voice menu that did not offer any way to speak to a human, and without the PIR I could get nowhere. I had a very early flight next morning, but left the hotel in time to stop at Terminal 4 where the Vueling lost luggage kiosque is located. A security guard let me in and pointed me to the Vueling counter, but it was closed and would not open until 7 am. My onward flight from terminal 2 left at 7:15, so it was not possible to wait. I left a detailed hand-written note with all the relevant details at the lost luggage kiosque, and went to get my flight. I am now at home in Canada, and have continued trying to contact Vueling, without success.
4 comments
Featured
ID
Pros
- Clean affordable comfortable
- Clean
Cons
- Totally unable to contact a person re lost baggage and no pir
Loss
$900
Preferred solution
Deliver product or service ordered
Stealing my pag in airports in Spain from Vueling airline.
Fly number:VY7829 on 10/05/2023. On 9:30 in the evening flying times. I arrive in the Spain 1:30. in the morning at 11 of May 2023 we go to collect our bag from gate 15 we receive one bag only another bag we dont receive it. We waiting over one hour we dont receive it. Nobody in the air boats no security no police nothing after two gates I see someone who wear uniform I want to go to ask him about my missing bag, what I want to do it when Im near him, hes so Benwick this guy and I see my bag with him and another bag as well. Only I ask him what you doing in my bag and he shut the bag and he ran away. Im Disable man I cant run after him, but I make a Photos in his face. How was he ran away and how was he hide his face and I go back to collect my stuff on the floor. I want to go to contact the police I see someone in the airport I ask him where is the police here he said to me whats problem I explain to him and he said to me show me his photo I show him he said to me I know him hes off is there I go in his office I asked the lady can you call the police she refuse to call the police she said to me Wait whats your problem I explain to her I show her the photo and shes gone inside after 10 minute his manager he come out. Hes very rude start shouting and me tell me no no no I said what no man I think hes partner for this guy and hes be after him he coming he dont care this guy, he still defend him and support him. I tell him off I cant find the police and after that the gentleman tell me you have to go to coach because my group is waiting for you. I go in the coach after a few hours, I go to police station I report this matter, I send you all the reports and the photos and the ticket and everything I like to claim for all. What are you missing my money my jewellery, my watch my classes and my priceless and my carer, she lost her watch and her bracelet. If you like more information, can you contact me please I need times the bag I give for the airline and stuff he steal it from the airline two different gates. He starred into what he like money and jewellery and my stuff and and when I got him he shot everything in the floor and he ran away. I send you all the photos. Can you please contact me as soon as possible about my claim if I dont hear anything from you I will give this matter for the solicitor, and youll be all what cost me. Plus application courtI And when I contact your stuff is very rude and not full help. Its not nice how we Street in British people like that. After that, you have a bad name, and nobody go on holiday in your country im in Kingston اجار community if I dont got bags my right from your , airline I will tell all the community what happened to me and how was you treating me? My name is: mr Ahmed Alayoubi Regards. User's recommendation: If I got my right my money and everything, I’ll be your customer and my community to
ID
Location
Chelsea, Royal Kensington And Chelsea
Booking
Would be helpful if someone would answer the phone. Ive been calling since Thursday and it keeps hanging up on me no matter which prompts i choose. I would NEVER book another flight with you
ID
Location
Birmingham, Alabama
No help
no answer to my request !!! no answer to my request !!!no answer to my request !!!no answer to my request !!!no answer to my request !!!no answer to my request !!!no answer to my request !!!no answer to my request !!!no answer to my request !!!no answer to my request !!!no answer to my request !!!no answer to my request !!!
User's recommendation: rubbish.
ID
Location
Frankfurt, Hesse
Worst Company Ever
We couldn't check in. We bought the tickets through Last Minute. Nobody said that Romanians can't check in online with Vueling - neither Last Minute, nor Vueling. 12 hours prior to the boarding, we were waiting for the boarding passes. After insisting with Last Minute, we were eventually told that Vueling does not accept their check in. So we have to do it ourselves. We received some details...and good luck. Online message: your nationality is on the list of nationals that can't register online. Please go to the check in desk. There...2 clerks, really irritated...long queues, and 3 hours prior to the flight...run. Check in, security...we barely managed to get to the gate when it opened
ID
Location
London, England
I want to change the date of my flight for medical reason
I'm in hospital and I'm going to be in with my child for 16 weeks trying to save the life of my baby I have trying to get them on phone I don't even have the money to pay for the flight anymore cos of been in hospital what am I ment to do I trued to love it till next year
User's recommendation: You can't get them on yhe phone.
ID
Location
Dublin, Leinster
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHuman agent not reachable and help is nonexistent
As a septuagenerian, with age related ailment and suffering from cancer related urinary incontinence made all attempts to reach an agent at the airline but to no avail. I need help, but the airline is not providing it. It is incomprehensible how the UK's airlines' regulators have turned blind eyes to Vueling's abusive behaviour and operating practices!
User's recommendation: Avid the airline at all cost.
ID
Cons
- Extremely poor service level
Preferred solution
To b to speak to someone and explain my medical needs.
New Reviewer
Has anyone had any luck getting their luggage? They lost mine as well and I get zero response from them?
Please let me know! sbachert7@***.com
Have you gotten ahold of anyone yet?? I am in a similar situation.
No, never received any response of smutty kind. However, 6 weeks after this incident, my lost bag was delivered to my home intact, all contents undisturbed.
*any kind