Update by user Sep 05, 2022
10 days after loss, still unable to contact Vueling. I've sent Facebook message, Twitter message, mailed a letter (which likely has not yet arrived in Barcelona) all in addition to attempts noted earlier, with no reply. This airline has been impossible for me to...
Original review posted by user Aug 29, 2022
I am frustrated and desperate. I have tried every conceivable way to contact Vueling regarding lost luggage. I am still hoping to get in touch with someone, perhaps you can help. RE: Vueling flight VY1006 August 27, 2022 Booking code GIGLMA Luggage tag on my carry-on 0 030 VY 774040. Tag on lost bag will be either one more or one less than this, as they were printed at the same time. The lost bag also has a personal tag with my name, home address, e-mail address, and European phone number. Ive heard nothing from the airline. The story: Checked in 24 hours in advance, received digital boarding pass At airport, no Vueling staff at check-in station, used self-service baggage drop. Scanned Boarding pass, checked 1 bag, even though I had paid for two (another story). Used one luggage tag for checked bag, other for cabin bag. No small receipt stubs were provided. Arrived at Madrid airport, waited for my checked bag, it did not arrive. After all passengers had claimed luggage and left, nothing was left on belt and it shut down. Lost luggage kiosque was closed, and no staff were at check-in desk (I checked twice), so I was unable to make a claim for lost bag, so no PIR. All evening I attempted to contact Vueling by phone, using my European SIM card, my Canada SIM card (at a cost of $15 CAD) the hotel phone (at a cost of 10 Euro) and even Skype. In every case, I got a busy signal, a Spanish message offering another phone number, or a choice to switch to English. But all that led to was an automated voice menu that did not offer any way to speak to a human, and without the PIR I could get nowhere. I had a very early flight next morning, but left the hotel in time to stop at Terminal 4 where the Vueling lost luggage kiosque is located. A security guard let me in and pointed me to the Vueling counter, but it was closed and would not open until 7 am. My onward flight from terminal 2 left at 7:15, so it was not possible to wait. I left a detailed hand-written note with all the relevant details at the lost luggage kiosque, and went to get my flight. I am now at home in Canada, and have continued trying to contact Vueling, without success.
Has anyone had any luck getting their luggage? They lost mine as well and I get zero response from them?
Please let me know! sbachert7@***.com
Have you gotten ahold of anyone yet?? I am in a similar situation.
No, never received any response of smutty kind. However, 6 weeks after this incident, my lost bag was delivered to my home intact, all contents undisturbed.
*any kind